SUPPORT
YOUR SETUP
NEWSnape 2.0: your whole site on one map ACKCIO SUPPORT

How can we help?

Guides, FAQs and videos for Ackcio gateways, nodes and software.

Try:batterygateway loginVW sweep modessite map
Cut-away of a tunnel with wireless nodes on the lining linked in a mesh to a gateway at the portal
NEWSnape 2.0 · Version 5.2.26.1022

Your whole site on one map.

Place nodes and sensors on your own site image. See battery, link quality and live readings where they are installed.

  • 2D site mapPlace nodes on your own site image.
  • Trend charts24 hours, 7 days or 30 days, any channel.
  • Online updatesGateways update straight from the cloud.
  • Generic Modbus RS-485Up to 10 channels per sensor on BEAM-DG.
  • Remote.it auto-recoveryRemote access returns after a link drop.
See what’s newFixes in this release
Site map tour, Snape 2.0
STEP-BY-STEP FROM A TO Z

Start with your setup

Pick once. Every guide then matches your system.
Snape 2.0 login screen: white login box on a light blue network pattern Snape 2.08 stepsLight login screen. Gateway, nodes, Snape and Grafana.Open the A to Z guide Snape 1.0 login screen: dark grey page with the Ackcio logo Snape 1.07 stepsDark login screen. Gateway, nodes and Snape.Open the A to Z guide Ackcio node next to the Nimbus app on an Android phone Standalone4 stepsNodes without a gateway. Collect data on site with Nimbus.Open the A to Z guide

Not sure which you have? Log in to your gateway and compare your screen with the pictures above.

POPULAR

Quick answers

All 133 FAQs
The Settings page NewClick any tile to open its guide.Update gateway software and firmwareSnape and Mesh updates, step by step.Set up your nodeCommission a node in Nimbus.Export data from your gatewayDownload readings as files.Battery and power FAQBattery life, brands and power FAQs.Remote access and security FAQRemote.it and gateway security FAQs.
NEW DEPLOYMENT

Run the pre-deployment checklists first

Check the gateway and every node on the bench before you go to site.

Gateway checklistNode checklist

Or browse by product

For when you have one question.
GATEWAY AND NODES
GatewayGatewayBEAM-GWAnalogue NodeAnalogue NodeBEAM-AN-S1, BEAM-AN-S4Vibrating Wire NodeVibrating Wire NodeBEAM-VW-S1, BEAM-VW-S8Digital NodeDigital NodeBEAM-DGTiltmeter NodeTiltmeter NodeBEAM-TMRepeater NodeRepeater NodeBEAM-RN
SOFTWARE
SnapeSnapeGateway softwareNimbus appNimbus appAndroid app
SENSORS
TM-LTM-LBEAM-TM-LGeoArrayGeoArrayBEAM-GAVW sensorsVW sensors7 sensor types

More ways to get help

How-to videos

Getting started, node commissioning and maintenance videos.

Open the video guides

Client area

Sign in with your client code for the API and FTP specs, firmware files and the wireless planner.

Sign in

Request a repair

Report a faulty gateway or node and we will help you get it back on the network.

Start a repair request

Product notices

Release notes, firmware advisories and end-of-life notices.

Latest: Snape 2.0 (5.2.26.1022)

Still stuck?

Email support@ackcio.com and our support team will help.

Contact support